DYNAMIC ENTERPRISE SOLUTIONS operates as an IT Services & Consulting provider. Due to the nature of our project-based and consulting services, our refund policies are determined by the specific scope of work defined in formal agreements.
Fees for consultation sessions, requirement analysis, and strategic planning are generally non-refundable once the service has been rendered, as they involve the immediate expenditure of our experts' time and resources.
For larger technology implementations, payment milestones and refund conditions are explicitly detailed within the individual project contract or statement of work prior to commencement. Typically, payments made for completed milestones are non-refundable.
If a client wishes to cancel an ongoing project, they must provide written notice as stipulated in their contract. The client will be responsible for payment for all work completed up to the date of cancellation.
Submitting a project enquiry or receiving a preliminary proposal through this website does not incur any binding financial obligation or require a refund policy until a formal commercial agreement is signed.
If you have any questions about this policy or a specific engagement, please contact us at contact@dynamicenterprisesolution.com.